8 Questions to Ask Before Hiring a Golden Property Manager

When you’re choosing a Golden property manager or getting acquainted with the systems and processes of a new management company, there are a few questions that you should ask as soon as possible. These things are inherently important to your ROI and your success as an investor.

Most rental property owners remember to ask how much services cost, but they forget to measure those costs against the value that the property manager provides. These questions can help you understand what you’re really getting when you hire a property management company.

1. How many hours of education do you and your staff acquire each year?

It’s important to know that your property managers stay current in the industry. Laws are changing all the time, technology is evolving, and there are best practices to adopt based on what’s working and what isn’t. Find out if your property manager values education and how that education is translated into better service.

2. How many “Professional Property Management” meetings and conventions do you attend annually?

Like education, professional development is also critical. You want to know your property manager is engaged in the industry. It’s not enough to be a leader locally; you need someone who will invest in development and growth. It translates to better results for you and your properties.

3. How up to date is your team on local and federal laws and regulations?

It’s easier than ever to make an expensive legal mistake in the leasing and management of your rental property. Your property managers need to understand fair housing laws inside and out. They need to know what the local laws are for evictions and security deposits and rental increases. It’s your property manager’s job to keep you compliant and to reduce your liability and risk.

4. What are your vacancy and turnover rates?

Vacancy is expensive, and the longer your home sits on the Golden rental market unoccupied, the more money you’re in danger of losing. Ask your property manager how long you can expect your home to be vacant and whether they have high tenant turnover.

5. How do you handle evictions?

A federal ban on eviction remains in effect for tenants who have been financially impacted by COVID. It’s essential that your property managers know that. Ask how evictions are normally handled and what they’ve been doing during the better part of 2020 to ensure that rent is collected and evictions are minimized even during the pandemic.

6. Where do you find your vendors, and are they licensed?

Working with unlicensed and uninsured vendors is dangerous. It might save you a few dollars, but it can cost you thousands in risk, lawsuits, and additional property damage. Make sure your property manager only works with licensed and insured contractors. Get to know their maintenance process. You’ll want to understand whether it’s handled in-house, outsourced, or if there’s some combination of both methods.

7. Do you invest in technology?

Technology helps us with everything from marketing to leasing to screening and maintenance. It allows us to offer online tenant portals where rent is collected and paid digitally. A company that refuses to invest in technology will have a difficult time being transparent, accurate, and accountable.

8. Do you use PetScreening.com for tenants, even those without pets?

Do you use PetScreening.com for tenants, even those without pets?PetScreening.com is a great tool that helps us provide peace of mind to our owners who are worried about the damage that pets can do. We make sure all of our tenants understand that they cannot acquire a pet without permission. Everyone is screened through PetScreening.com, and we make sure our pet-friendly properties carry as little risk as possible.

We know that we provide a lot of value for our Golden property management customers, and we’d love to answer these questions in detail for you. Contact us at Laurel Property Services, Inc.

4.9/5
4.9 /5
66 Reviews

Google
4.0/5
Feb 28, 2021
Google Laurel Property Services
We overall had a good experience with Laurel Properties. I would recommend reading your lease carefully (as you should anyways) because for us there was a clause that if we wanted to move out we still had to pay rent until someone else rented it. We weren’t allowed to have a subleaser and had to wait for Laurel to find someone. We agreed to this and did end up moving out sooner than expected but Laurel put the ad up and was able to find someone within two months. The maintenance was always quick to respond and Laurel gave us notices for various issues within the apartment complex as a whole whenever they occurred. The only reason I am giving 4 stars is because of our move in day. We were told we couldn’t get in until about 3pm because maintenance was still in our unit cleaning and fixing things. We drove to the unit and sat there with our moving truck since we had nothing else to do and didn’t see anyone go in or out for about an hour. We even started bringing our things up the stairs to put in the storage area and knocked with no answer. So we went in again to ask for the keys and they said maintenance was still there even though we knew no one was in the unit. Finally we got our keys and the first thing we notice is how disgustingly dirty the place is. Long black hair everywhere, fingernail clippings, food stains all over the kitchen, dirt, dust... just gross. I love to clean so we got over it but then noticed that many things were broken: door handle to the porch was hanging off, toilet seat was nearly falling off, the oven door couldn’t open more than 3 inches, and worst of all, there was a bag full of trash stuffed into the garbage disposal. We put in maintenance requests for all of these things and they were fixed within a couple days but it was really frustrating to have them not allow us to move in until 3pm because “maintenance is fixing things” and walk in to a dirty place with far too many maintenance issues to deal with. Laurel seems like a group of nice people but they need to do better about the move in process and cleaning units.
Google
5.0/5
Feb 25, 2021
Google Laurel Property Services
I have worked with Laurel Property Services for many years as a property owner. They have always given me confidence that they are working hard for me to address whatever needs may arise. From advertising to rental agreements and repair items, the staff works as a great team to make it happen. They care about their clients, have lots of experience which gives me confidence that my property is in good hands.
Google
5.0/5
Feb 25, 2021
Google Laurel Property Services
Always so great to work with and they take great care of our renters.
Google
5.0/5
Feb 23, 2021
Google Laurel Property Services
When we decided to hire a property management company we chose Laurel Property Services because they had such a great reputation in town. We are so happy we did, they have managed our rental property with the highest degree of professionalism and we couldn’t be happier! It is such a relief to know that our property is in great hands, we never have to worry about a thing. Plus, the ladies in the office are so fun to work with, we are so lucky to have them representing our rental!
Survey
5.0/5
Jan 22, 2021
Laurel Property Services
After a year like 2020 along side covid19 wave of events I'm thankful Laurel Property had put things into order when I was having related plumbing issues next to the bar beneath my residence. Happy new year to Laurel Property
Survey
5.0/5
Jan 17, 2021
Laurel Property Services
I really, really appreciated all of Crystal's help! She was absolutely wonderful, incredibly knowledgeable, kind, and acted swiftly on all of my requests. Please pass along this message to her and her direct manager.
Survey
5.0/5
Jan 12, 2021
Laurel Property Services
Job completed
Survey
5.0/5
Jan 12, 2021
Laurel Property Services
We had a difficult situation with our property which was nobodies fault, but Laurel Properties handled it very well and we’re very accommodating through the whole thing. Sondra was amazing and very helpful
Survey
5.0/5
Jan 12, 2021
Laurel Property Services
Great job responding to a leaky toilet and shower. They were able to fix both timely in a professional manner. Thank you.
Survey
5.0/5
Jan 8, 2021
Laurel Property Services
The whole process was very fluid and everything works flawlessly.

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Our Location

1214 Washington Avenue
Golden, CO 80401

Monday – Friday : 9am to 5pm