How to Handle Maintenance Requests for Golden Rental Property

Maintenance will be necessary at your Golden rental property no matter how new the home is or what kind of wonderful condition it happens to be in. When tenants are living in a property, they’re using every system and function of that property. Eventually, a repair will be needed.

This can be costly for rental property owners, and when you’re looking for a Golden property management company, make sure you find one that offers a 24-hour hotline for maintenance emergencies and an easy online tenant portal that residents can use to request general repairs.

At Laurel Property Services, our fee includes a personal maintenance coordinator to ensure the process is professional, efficient, and cost-effective.

Let’s take a look at some of the best practices that must be included in any process for handling maintenance requests.

Explain Expectations to Tenants Early and Often

Prepare to have a detailed discussion about maintenance expectations before your tenants move in. You want to make sure they understand what to do in case there’s an emergency and how to handle preventive and routine repair requests. It’s important that your tenants understand the urgency of maintenance requests. You want to know when something is wrong right away. Otherwise, you’ll end up with deferred and unreported issues which are always more expensive than routine repairs.

The move-in period is also a good opportunity to define the difference between an emergency and a routine repair. Emergencies will involve fires, floods, and anything that puts a person’s life or your property in danger. Garbage disposals that are clogged will not be classified as emergencies.

Document Routine Repair Requests

All emergencies should be reported immediately, and your tenants should know that they have to call you as soon as it is safe to do so. We document any emergency calls with descriptions and photos so our owners understand the timeline and the actions we took to mitigate any damage.

For routine repairs, it’s better to have those requests made in writing. This gives you a documented record of when the request was made, what was described, and how it was handled. This will help you eliminate any disputes about work that was never done or requests that were ignored.

Know current Habitability Laws

Know what current habitability laws are in your area and what need to be fixed in a timely manner. For example how long do you have to replace or repair a water heater based on what the law says? What are the tenants’ recourse if they are not fixed in that time period.

Work with Licensed and Insured Vendors

Don’t cut corners when it comes to the work you perform. It may be tempting to hire cheap labor to have your house painted or the trees trimmed back from your roof, but if that unlicensed worker falls off a roof or gets injured, you may be liable for medical expenses and additional losses. Work with vendors and contractors you can trust, who guarantee their work.

Having relationships with these vendors in place before you need them is a good idea. If your tenant reports a sewer backup in the middle of the night, you want to know exactly who to call. It’s not a great time to be searching online for help.

Also ask your vendors to be your eyes and ears at the property and look for issues while there. They should report back to you any issues of cleanliness, rodents, bugs, unauthorized tenants or pets, fire hazards, etc..

Always Provide Maintenance Follow-Up

Always Provide Maintenance Follow-UpFinally, follow up with your tenants. Make sure the vendors were professional and respectful, and make sure the problem is fixed. Your tenants will appreciate this attention to detail, and it will help you retain them. It also gives you the information you need if the work wasn’t done completely or if there was a problem with the company you sent to fix the problem. Sometimes the problem is like taking your car to the mechanic and they fix an issue that is wrong with your car, but they don’t quite fix the issue of the clunking noise you hear and they have to look at it again.

We believe that maintenance is one of the areas in which we excel for the Golden rental property owners we work with. If you’d like to hear more about our services and how we protect the condition of your investment, contact us at Laurel Property Services, Inc.

4.9/5
4.9 /5
73 Reviews

Survey
5.0/5
Apr 15, 2021
Laurel Property Services
Fridge broke, and we received a new one in a timely manner
Google
5.0/5
Apr 6, 2021
Google Laurel Property Services
We are very happy with Laurel Properties Management. Dacia is very responsive and has shown great care in addressing our concerns. The web portal is easy to use and straightforward, too!
Google
5.0/5
Apr 2, 2021
Google Laurel Property Services
Excellent service and support from Laurel Property Services. Check them out.
Google
5.0/5
Mar 29, 2021
Google Laurel Property Services
They are always super kind and willing to work with you.
Survey
5.0/5
Mar 28, 2021
Laurel Property Services
Super fast responses, very kind and personable staff
Google
5.0/5
Mar 26, 2021
Google Laurel Property Services
I work for Laurel Property in maintenance, I am very happy with this company not only is it professional, we take our roles here very seriously. When it comes to our owners, tenants, vendors they are the most important to us. Sondra, Crystal, Erin are a great team to work with. I am proud to say they are my work family.
Google
5.0/5
Mar 24, 2021
Google Laurel Property Services
I called in to learn more about possibly renting out my property. I found Laurel Property Services very knowledgeable and willing to answer all of my questions. I would suggest them to anyone looking to use a property manager.
Google
4.0/5
Feb 28, 2021
Google Laurel Property Services
We overall had a good experience with Laurel Properties. I would recommend reading your lease carefully (as you should anyways) because for us there was a clause that if we wanted to move out we still had to pay rent until someone else rented it. We weren’t allowed to have a subleaser and had to wait for Laurel to find someone. We agreed to this and did end up moving out sooner than expected but Laurel put the ad up and was able to find someone within two months. The maintenance was always quick to respond and Laurel gave us notices for various issues within the apartment complex as a whole whenever they occurred. The only reason I am giving 4 stars is because of our move in day. We were told we couldn’t get in until about 3pm because maintenance was still in our unit cleaning and fixing things. We drove to the unit and sat there with our moving truck since we had nothing else to do and didn’t see anyone go in or out for about an hour. We even started bringing our things up the stairs to put in the storage area and knocked with no answer. So we went in again to ask for the keys and they said maintenance was still there even though we knew no one was in the unit. Finally we got our keys and the first thing we notice is how disgustingly dirty the place is. Long black hair everywhere, fingernail clippings, food stains all over the kitchen, dirt, dust... just gross. I love to clean so we got over it but then noticed that many things were broken: door handle to the porch was hanging off, toilet seat was nearly falling off, the oven door couldn’t open more than 3 inches, and worst of all, there was a bag full of trash stuffed into the garbage disposal. We put in maintenance requests for all of these things and they were fixed within a couple days but it was really frustrating to have them not allow us to move in until 3pm because “maintenance is fixing things” and walk in to a dirty place with far too many maintenance issues to deal with. Laurel seems like a group of nice people but they need to do better about the move in process and cleaning units.
Google
5.0/5
Feb 25, 2021
Google Laurel Property Services
Always so great to work with and they take great care of our renters.
Google
5.0/5
Feb 25, 2021
Google Laurel Property Services
I have worked with Laurel Property Services for many years as a property owner. They have always given me confidence that they are working hard for me to address whatever needs may arise. From advertising to rental agreements and repair items, the staff works as a great team to make it happen. They care about their clients, have lots of experience which gives me confidence that my property is in good hands.

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Our Location

1214 Washington Avenue
Golden, CO 80401

Monday – Friday : 9am to 5pm