How to Handle Maintenance Requests for Golden Rental Property

Maintenance will be necessary at your Golden rental property no matter how new the home is or what kind of wonderful condition it happens to be in. When tenants are living in a property, they’re using every system and function of that property. Eventually, a repair will be needed.

This can be costly for rental property owners, and when you’re looking for a Golden property management company, make sure you find one that offers a 24-hour hotline for maintenance emergencies and an easy online tenant portal that residents can use to request general repairs.

At Laurel Property Services, our fee includes a personal maintenance coordinator to ensure the process is professional, efficient, and cost-effective.

Let’s take a look at some of the best practices that must be included in any process for handling maintenance requests.

Explain Expectations to Tenants Early and Often

Prepare to have a detailed discussion about maintenance expectations before your tenants move in. You want to make sure they understand what to do in case there’s an emergency and how to handle preventive and routine repair requests. It’s important that your tenants understand the urgency of maintenance requests. You want to know when something is wrong right away. Otherwise, you’ll end up with deferred and unreported issues which are always more expensive than routine repairs.

The move-in period is also a good opportunity to define the difference between an emergency and a routine repair. Emergencies will involve fires, floods, and anything that puts a person’s life or your property in danger. Garbage disposals that are clogged will not be classified as emergencies.

Document Routine Repair Requests

All emergencies should be reported immediately, and your tenants should know that they have to call you as soon as it is safe to do so. We document any emergency calls with descriptions and photos so our owners understand the timeline and the actions we took to mitigate any damage.

For routine repairs, it’s better to have those requests made in writing. This gives you a documented record of when the request was made, what was described, and how it was handled. This will help you eliminate any disputes about work that was never done or requests that were ignored.

Know current Habitability Laws

Know what current habitability laws are in your area and what need to be fixed in a timely manner. For example how long do you have to replace or repair a water heater based on what the law says? What are the tenants’ recourse if they are not fixed in that time period.

Work with Licensed and Insured Vendors

Don’t cut corners when it comes to the work you perform. It may be tempting to hire cheap labor to have your house painted or the trees trimmed back from your roof, but if that unlicensed worker falls off a roof or gets injured, you may be liable for medical expenses and additional losses. Work with vendors and contractors you can trust, who guarantee their work.

Having relationships with these vendors in place before you need them is a good idea. If your tenant reports a sewer backup in the middle of the night, you want to know exactly who to call. It’s not a great time to be searching online for help.

Also ask your vendors to be your eyes and ears at the property and look for issues while there. They should report back to you any issues of cleanliness, rodents, bugs, unauthorized tenants or pets, fire hazards, etc..

Always Provide Maintenance Follow-Up

Always Provide Maintenance Follow-UpFinally, follow up with your tenants. Make sure the vendors were professional and respectful, and make sure the problem is fixed. Your tenants will appreciate this attention to detail, and it will help you retain them. It also gives you the information you need if the work wasn’t done completely or if there was a problem with the company you sent to fix the problem. Sometimes the problem is like taking your car to the mechanic and they fix an issue that is wrong with your car, but they don’t quite fix the issue of the clunking noise you hear and they have to look at it again.

We believe that maintenance is one of the areas in which we excel for the Golden rental property owners we work with. If you’d like to hear more about our services and how we protect the condition of your investment, contact us at Laurel Property Services, Inc.

4.9/5
4.9 /5
89 Reviews

Google
5.0/5
Nov 13, 2021
Google Laurel Property Services
Easy to work with, on top of things, good people.
Google
5.0/5
Oct 15, 2021
Google Laurel Property Services
Laurel Property Services, Inc. started managing my rental property in 2005. I cannot say enough about this company! They are extremely professional and are very proficient at what they do. They handle every aspect of the leasing and management process. One time they were able to coordinate making the property ready immediately after a tenant moved out in the morning so the new tenant could move in that same afternoon! This is a great company!
Google
5.0/5
Sep 16, 2021
Google Laurel Property Services
Crystal and her team have quickly and professionally rented our duplex in Golden. Always finding great tenants with little turn over time.
Google
5.0/5
Aug 30, 2021
Google Laurel Property Services
We've worked with Laurel Property Services since 2012. They keep our property rented; and in addition to keeping us informed of any needed maintenance work, Laurel has the staff to perform it promptly and professionally.
Google
5.0/5
Aug 18, 2021
Google Laurel Property Services
Laurel Properties has been a real pleasure to work with so far. Crystal and Dacia have been superb to work with. This is my first experience with a rental property management company and I don't see any reason why I would ever go with a different company. Crystal is very responsive to email and phone calls and always has an informed answer for me. Dacia, in charge of Maintenance, seems as competent as they come, and Laura, my book-keeping contact is personable and friendly. Additionally, their book-keeping software streamlines my accounting and taxes. I strongly recommend Laurel Property Services.
Google
5.0/5
Aug 11, 2021
Google Laurel Property Services
rent me a place pleaaassee
Survey
5.0/5
Jul 14, 2021
Laurel Property Services
Technician(s) were knowledgeable and helpful.
Survey
5.0/5
Jul 13, 2021
Laurel Property Services
Great experience
Google
5.0/5
Jul 8, 2021
Google Laurel Property Services
Attentive, courteous and personable! Laurel Property Services has made our most recent move stress free and has ensured our property is in the best of shape for our stay.
Google
5.0/5
Jun 16, 2021
Google Laurel Property Services
Laurel Property Services is hands down the best management company in Golden and surrounding area! The office staff is the best and very professional and always available to assist with any needs or answers any questions.

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