How to Handle Maintenance Requests for Golden Rental Property

Maintenance will be necessary at your Golden rental property no matter how new the home is or what kind of wonderful condition it happens to be in. When tenants are living in a property, they’re using every system and function of that property. Eventually, a repair will be needed.

This can be costly for rental property owners, and when you’re looking for a Golden property management company, make sure you find one that offers a 24-hour hotline for maintenance emergencies and an easy online tenant portal that residents can use to request general repairs.

At Laurel Property Services, our fee includes a personal maintenance coordinator to ensure the process is professional, efficient, and cost-effective.

Let’s take a look at some of the best practices that must be included in any process for handling maintenance requests.

Explain Expectations to Tenants Early and Often

Prepare to have a detailed discussion about maintenance expectations before your tenants move in. You want to make sure they understand what to do in case there’s an emergency and how to handle preventive and routine repair requests. It’s important that your tenants understand the urgency of maintenance requests. You want to know when something is wrong right away. Otherwise, you’ll end up with deferred and unreported issues which are always more expensive than routine repairs.

The move-in period is also a good opportunity to define the difference between an emergency and a routine repair. Emergencies will involve fires, floods, and anything that puts a person’s life or your property in danger. Garbage disposals that are clogged will not be classified as emergencies.

Document Routine Repair Requests

All emergencies should be reported immediately, and your tenants should know that they have to call you as soon as it is safe to do so. We document any emergency calls with descriptions and photos so our owners understand the timeline and the actions we took to mitigate any damage.

For routine repairs, it’s better to have those requests made in writing. This gives you a documented record of when the request was made, what was described, and how it was handled. This will help you eliminate any disputes about work that was never done or requests that were ignored.

Know current Habitability Laws

Know what current habitability laws are in your area and what need to be fixed in a timely manner. For example how long do you have to replace or repair a water heater based on what the law says? What are the tenants’ recourse if they are not fixed in that time period.

Work with Licensed and Insured Vendors

Don’t cut corners when it comes to the work you perform. It may be tempting to hire cheap labor to have your house painted or the trees trimmed back from your roof, but if that unlicensed worker falls off a roof or gets injured, you may be liable for medical expenses and additional losses. Work with vendors and contractors you can trust, who guarantee their work.

Having relationships with these vendors in place before you need them is a good idea. If your tenant reports a sewer backup in the middle of the night, you want to know exactly who to call. It’s not a great time to be searching online for help.

Also ask your vendors to be your eyes and ears at the property and look for issues while there. They should report back to you any issues of cleanliness, rodents, bugs, unauthorized tenants or pets, fire hazards, etc..

Always Provide Maintenance Follow-Up

Always Provide Maintenance Follow-UpFinally, follow up with your tenants. Make sure the vendors were professional and respectful, and make sure the problem is fixed. Your tenants will appreciate this attention to detail, and it will help you retain them. It also gives you the information you need if the work wasn’t done completely or if there was a problem with the company you sent to fix the problem. Sometimes the problem is like taking your car to the mechanic and they fix an issue that is wrong with your car, but they don’t quite fix the issue of the clunking noise you hear and they have to look at it again.

We believe that maintenance is one of the areas in which we excel for the Golden rental property owners we work with. If you’d like to hear more about our services and how we protect the condition of your investment, contact us at Laurel Property Services, Inc.

4.9/5
4.9 /5
86 Reviews

Survey
5.0/5
Jul 14, 2021
Laurel Property Services
Technician(s) were knowledgeable and helpful.
Survey
5.0/5
Jul 13, 2021
Laurel Property Services
Great experience
Google
5.0/5
Jul 8, 2021
Google Laurel Property Services
Attentive, courteous and personable! Laurel Property Services has made our most recent move stress free and has ensured our property is in the best of shape for our stay.
Google
5.0/5
Jun 16, 2021
Google Laurel Property Services
Laurel Property Services is hands down the best management company in Golden and surrounding area! The office staff is the best and very professional and always available to assist with any needs or answers any questions.
Google
5.0/5
Jun 12, 2021
Google Laurel Property Services
They have manages properties for me for over 20 years. and I found them to be professional, honest and prompt in dealing with any situation
Google
5.0/5
Jun 9, 2021
Google Laurel Property Services
I’ve worked with Laurel Property for a few years and they are a top-notch, property management company. I would highly recommend them to anyone that has multi-units: they’re just on top of their game, plain and simple. I tried a few other companies in the area and the communication was always lacking. Sondra and Crystal over there are quick to respond and I never have to worry about them dropping the ball. Thanks, ladies!
Survey
5.0/5
Jun 8, 2021
Laurel Property Services
The entire process from key pickup to the app for noting property condition at move-in was easy to follow. Communication with Laurel has been great and made the move much easier for our busy family!
Google
4.0/5
May 18, 2021
Google Laurel Property Services
Easy to work with, on top of things, good people.
Survey
5.0/5
May 14, 2021
Laurel Property Services
This property management company is really on top of it! I've had a maintenance request and a general question that was addressed and handled the same business day! Coming from a company that took literally weeks to respond, Laurel is a breath of fresh air.
Survey
5.0/5
May 11, 2021
Laurel Property Services
I love Laurel Property services, I have been renting through them for years now. They're reliable and pleasant.

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1214 Washington Avenue
Golden, CO 80401

Monday – Friday : 9am to 5pm