Fridge broke, and we received a new one in a timely manner

We are very happy with Laurel Properties Management. Dacia is very responsive and has shown great care in addressing our concerns. The web portal is easy to use and straightforward, too!

Excellent service and support from Laurel Property Services. Check them out.

They are always super kind and willing to work with you.

Super fast responses, very kind and personable staff

I work for Laurel Property in maintenance, I am very happy with this company not only is it professional, we take our roles here very seriously. When it comes to our owners, tenants, vendors they are the most important to us. Sondra, Crystal, Erin are a great team to work with. I am proud to say they are my work family.

I called in to learn more about possibly renting out my property. I found Laurel Property Services very knowledgeable and willing to answer all of my questions. I would suggest them to anyone looking to use a property manager.

We overall had a good experience with Laurel Properties. I would recommend reading your lease carefully (as you should anyways) because for us there was a clause that if we wanted to move out we still had to pay rent until someone else rented it. We weren’t allowed to have a subleaser and had to wait for Laurel to find someone. We agreed to this and did end up moving out sooner than expected but Laurel put the ad up and was able to find someone within two months. The maintenance was always quick to respond and Laurel gave us notices for various issues within the apartment complex as a whole whenever they occurred. The only reason I am giving 4 stars is because of our move in day. We were told we couldn’t get in until about 3pm because maintenance was still in our unit cleaning and fixing things. We drove to the unit and sat there with our moving truck since we had nothing else to do and didn’t see anyone go in or out for about an hour. We even started bringing our things up the stairs to put in the storage area and knocked with no answer. So we went in again to ask for the keys and they said maintenance was still there even though we knew no one was in the unit. Finally we got our keys and the first thing we notice is how disgustingly dirty the place is. Long black hair everywhere, fingernail clippings, food stains all over the kitchen, dirt, dust... just gross. I love to clean so we got over it but then noticed that many things were broken: door handle to the porch was hanging off, toilet seat was nearly falling off, the oven door couldn’t open more than 3 inches, and worst of all, there was a bag full of trash stuffed into the garbage disposal. We put in maintenance requests for all of these things and they were fixed within a couple days but it was really frustrating to have them not allow us to move in until 3pm because “maintenance is fixing things” and walk in to a dirty place with far too many maintenance issues to deal with. Laurel seems like a group of nice people but they need to do better about the move in process and cleaning units.

I have worked with Laurel Property Services for many years as a property owner. They have always given me confidence that they are working hard for me to address whatever needs may arise. From advertising to rental agreements and repair items, the staff works as a great team to make it happen. They care about their clients, have lots of experience which gives me confidence that my property is in good hands.

Always so great to work with and they take great care of our renters.